Customer Success Manager, Commerce Cloud, German or Italian Speaking dublin

Descrizione dell'offerta

Your Impact

Serve as the single point of customer accountability and responsible for the orchestration of all Signature deliverables, experience, renewal and expansion.
Cultivate and maintain partner relationships with the customer’s IT and business executive leadership, sponsors, and decision-makers within customer organizations that have purchased Signature.
Help your customers achieve their business goals and outcomes on the Salesforce platform by:
Acting as an advisor to your customers for the adoption of new features of Salesforce’s annual release schedules and identifying potential challenges and risks to your customer's implementation.
Providing timely, proactive Salesforce feature mentorship based on the areas of interest for your customer.
Coordinating the completion of the Signature Success catalogue of services as required for your customer.
Communicate the value of Signature Success. Be accountable for ensuring all collaborators understand this value so that customers continue to renew Signature Success.
Act as an advocate for customers during the triage and resolution of high-severity cases to assist with the timely resolution of these issues.
The CSM may be required for occasional travel to customer sites and may need to be available for some after-hour or weekend coverage depending on the customer’s need.

Minimum Requirements

Demonstrated ability with proven e....... continua la lettura e candidati!