Customer Care Specialist (Italian market) barcelona

Descrizione dell'offerta

What you will do:
Answer incoming requests via phone, email and chat
Assist our customers on questions about our electronic reservation book, our website or app
Put yourself in the customer’s shoes and provide the most suitable answer or solution according to their specific needs
Who you are:
Based in Barcelona
Native level of Italian and fluent in English. Speaking more languages are always welcome!
An open minded person with a high level of communication skills
Care about customer needs and always try to make their experience unique and satisfactory
Knowledge in CRM tools 
Experienced in a customer support environment
What we offer:

😄 An awesome team 

🏠 A permanent contract (that can be useful in life) 

⚖️ Flexible working environment  (2 days home office per week +  up to 4 total weeks additional flexibility during the summer period and in December to work fully remotely)

💸 Competitive fixed salary, bonus and equity (yes, equity!) 

🍕 Lunch vouchers available for each working day (because yes, we like to try our best restaurants)  

🌎 International teams and a multicultural environment spanning 10 offices across Europe

🤝Highly inclusive working environment  

🤸‍♀️ Lifestyle benefits tha....... continua la lettura e candidati!